Return & Refund Policy
We at MCLOUD want you to have an unparalleled experience and complete satisfaction when you shop from our website www.mcloudindia.com . We strive to provide premium quality products expressly delivered to your door step. However if you receive a damaged or a defective product contact our Customer Care for assistance. Our team will work towards resolving the issue and, in our sole discretion replace the product for you.
The below Policy is applicable only to purchases made from www.mcloudindia.com
Cancellation Policy:
If you have accidentally placed an order and would like to cancel it before the order is shipped, you can write to our customer care team on care@mcloudindia.com . The order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request.
Returns Policy:
All return requests must be placed in the website within 7 days from the date of delivery. Return requests can be placed under My Account The items must be returned with their original packaging in undamaged condition Images of the invoice, the product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
In case you receive a defective/damaged item we will replace the same at no additional cost.
Images of the invoice, clearly visible image of the damaged/defective product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
The item to be returned will be picked up by our logistics partner and handed over to our warehouse
The replacement/refund will be initiated thereafter
The refund can take up to 15 days after the product is received by us
In case you receive an incorrect/incomplete order please contact us via email on care@mcloudidia.com within 72 Hours of receiving the order.
The following shall be considered ineligible for returns
Damages due to misuse/usage
Products with tampered packaging/product label
Any defect/damage that is not covered under warranty
Incidental damage
Product returned without its original packaging and all components
Product returned in a condition different than which it was received in.
After 7 days of receipt of the order
The above policy is solely at the discretion of the company Mcloud Innovation Pvt Ltd
Personalized items cannot be returned or replaced
MCLOUD reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.